Providing Quality Care in the Context of Productivity Pressures

Registration Fee

Members: $100.00
Non-members: $150.00

WHEN

Monday, April 13 4 p.m. - 6 p.m. ET
Register
Wednesday, October 14 4 p.m. - 6 p.m. ET
Register

Where

Zoom

Offers CE

Palliative care teams face the dual challenge of delivering high-quality care while meeting organizational productivity requirements, which are often not aligned with the needs of seriously ill patients and with palliative care workflows. Team composition, patient population, and service design are all variables that can confound the question of “optimal” productivity. The leader’s challenge is to demonstrate effective use of program resources while advocating for the best care for patients. This session addresses the complexities in balancing efficiency with the unique needs of highly complex patients.

Learning Outcomes

Review national data and trends in productivity across different care settings to identify benchmarks and best practices.
Discuss the productivity pressures faced by palliative care teams and how these pressures impact the quality of care and team dynamics.
Identify effective strategies for organizing team workflows to enhance efficiency without compromising care quality.

If you already earned credits for this session at the 2025 CAPC Seminar, you are not eligible to earn additional credits.

What You’ll Earn

To earn Continuing Education credits for this live event, you must join Zoom using the same email address as your CAPC user account (you can verify the address on your capc.org dashboard). We cannot provide Continuing Education credits if you join by phone for the live event. You must also attend at least 90% of the event, and complete the evaluation.

Accreditations and Disclosures

Physicians

Medical Society of the State of New York

This activity has been planned and implemented in accordance with the Accreditation Requirements and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Medical Society of the State of New York (MSSNY) and Center to Advance Palliative Care (CAPC). MSSNY is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Medical Society of the State of New York designates this live virtual workshop for a maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 2.0 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

As an ACCME-accredited provider, MSSNY is required to identify and mitigate relevant financial relationships of all individuals in control of CME content.

Financial relationships are relevant if the following three conditions are met for the prospective person who will control content of the education:

A financial relationship, in any amount, exists between the person in control of content and an ineligible company.
The financial relationship existed during the past 24 months.
The content of the education is related to the products of an ineligible company with whom the person has a financial relationship.

None of the individuals in control of content have relevant financial relationships to disclose.

Released: 4/13/2026; Valid for credit through 10/14/2026

Physician Assistants

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME. The Medical Society of the State of New York designates this enduring material with 2.0 AMA PRA Category 1 Credit™ as specified, which can be applied to the continuing education of Physician Assistants. Physician Assistants should claim only the credit commensurate with the extent of their participation in the activity.

Nurses

This activity has been submitted to the Connecticut Nurses' Association for approval to award contact hours. The Connecticut Nurses' Association is accredited as an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Other Professions

CAPC is working closely with their educational partners for additional continuing education credits.

Verification of Attendance (VOA)

All users that are not eligible for continuing education will receive a Verification of Attendance certificate upon completion of the course.

Course Media Instructions and Additional Information

Software Requirements: CAPC’s online curriculum, tools and technical assistance are

designed to be fully compatible through multiple platforms: computer, smartphone (iOS or Android) or tablet running the following web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

Content: Each course is comprised of interactive learning components (articles, tools, or supporting materials), video and audio. The learner will be expected to complete various interactive processes such as matching, simulated clinical decision-making, fill in the blanks, and highlighting content.

Target Audience: Each program is developed for chaplains/spiritual counselors, nurses, physicians, physician assistants, social workers, case managers, palliative care program leaders, and healthcare leaders (hospital, health system and community care).

Activity Description/Statement of Needs: CAPC’s online curriculum provides training in two critical areas. Technical assistance courses are designed to help palliative care program leaders address key challenges such as implementing palliative care in community health care settings. Clinical coursework provides fundamental training in pain and symptom management, communication, and other key skills needed to work with patients with serious illness.

Faculty Disclosures and Financial Relationships: It is the policy of CAPC to ensure objectivity, balance, independence, transparency, and scientific rigor in all CE, CNE and CME educational activities per the highest standards of ANCC and ACGME guidelines. For all courses, Faculty/Presenters/Authors/Content Reviewers/Planning Committee Members complete forms to disclose their relevant financial relationships. No relevant financial relationships were identified for any individuals with the ability to control content of the activity.

Disclaimers: The opinions expressed in the courses are those of the authors and do not necessarily represent the views of the sponsor, the educational partner, or the supporter. Please review complete prescribing information of specific drugs or combination of drugs, including indications, contraindications, warnings, and adverse effects before administering pharmacologic therapy to patients. Activities do not contain information on commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Copyright Information: All rights reserved by the Center to Advance Palliative Care (CAPC). No materials may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in articles or reviews.

Privacy Information: To read CAPC’s privacy policy, click here.

Course Directors and Faculty

Philip H. Santa-Emma, MD, FAAHPM
Medical Director, Palliative Care Services, Mount Carmel Health

Jennifer Hicks, MSHA, MBA

Director of Clinical Practice Operations, University of Alabama at Birmingham

Rodney O. Tucker, MD, MMM, FAAHPM

Director, UAB Center for Palliative and Supportive Care (CPSC); Christine S. Ritchie Endowed Chair in Palliative Care Leadership, University of Alabama at Birmingham (UAB)