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Who Am I as a Health Care Leader? Who Do I Want to Be?
Course 1 of 6
Explore leadership frameworks, reflect on personal strengths, and identify opportunities for growth to become a more effective, high-impact leader.
Leading through Communication: Giving Feedback, Coaching, and Listening
What You’ll Learn
Strong communication is a defining trait of effective leadership. This course equips emerging palliative care and geriatrics leaders with the skills to communicate clearly and purposefully across various channels and audiences. Learners will explore how to use communication to build trust, support team development, and lead more effectively toward a vision. Key topics include active listening, managing difficult conversations, and offering and receiving feedback using a practical model.
Learning outcomes for this course include:
- List 4 critical skills required for strong communication
- Integrate active listening skill elements and assess outcomes
- Illustrate the concept of Crucial Conversations among health professionals
- Differentiate between coaching, mentoring, and providing feedback
What You’ll Earn
To take this course, log in. Or, check here to see if your organization is a member.
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Tools & Resources
Quick Tips Summary: How Mentoring Strengthens Our Field
MEMBERS ONLY
A summary of the quick tips from the CAPC webinar, Supporting the Growth and Development of Each Other: How Mentoring Strenghtens Our Field. These tips help those seeking to become mentors or mentees within the palliative care field.
Leading through Communication: Giving Feedback, Coaching, and Listening Course References
New
MEMBERS ONLY
Course references
9 Active Listening Tips to Improve Your Listening Skills
Tips to improve active listening skills.
Step Into Leadership
Four practical coaching tools.
Promoting Diversity & Inclusion Through Mentoring & Sponsoring
A tool from the Center for Creative Leadership on the value of belonging in an organizational culture.
Sponsoring & Mentoring Women Leaders for Success
Learn the value of women leaders and how your organization can attract, retain, and advance them.
Accreditations and Disclosures
Check back soon.
Course Faculty
Helen Fernandez, MD, MPH. Professor of Geriatrics and Palliative Medicine, Medical Education and Internal Medicine; Gerald and May Ellen Ritter Professor, Vice Chair of Education, Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai.
Donna Stevens, MHA. Consultant, Center to Advance Palliative Care.
Peer Reviewers
Karen Bullock, PhD, LICSW, APHSW-C. Ahearn Endowed Professor, Boston College School of Social Work.
Brittany Chambers, MPH, MCHES. Director, Health Equity and Special Initiatives, Center to Advance Palliative Care.
Devin Gilhuly, MD, MS. Assistant Professor, Department of Medicine Division of Geriatric Medicine, and Palliative Care Service, University of Colorado School of Medicine.
JoAnne Reifsnyder, PhD, MSN, MBA, RN, FAAN. Affiliate Professor, Nursing Leadership and Management, University of Maryland School of Nursing.
Ciera Sears, MD, MBA. Clinical Educator.
Contact information: For answers to frequently asked questions about CAPC courses and CEs, read the Online Course FAQ. For all other questions, please contact support.
New
Building Trust and Team Culture in Health Care
Course 3 of 6
Explore how emotionally intelligent leadership builds trust, psychological safety, and collaboration to create high-performing health care teams.
New
Leading with Grit, Resilience, and Positive Intelligence in Health Care
Course 4 of 6
Build resilience and grit as a leader, using positive intelligence to overcome challenges, foster growth, and strengthen team productivity.